Frequently Asked Questions For Nonprofits

What is WHEREweLIVEmidsouth|WHEREtoGIVEmidsouth?

WHEREweLIVEmidsouth.org and WHEREtoGIVEmidsouth.org (WWL | WTG) are a pair of new websites that help citizens understand Memphis better and invest in nonprofits that are improving their community.

Each website can be used on its own, and each contains a wealth of interesting and useful information. However, when they are used together, people can unlock the potential of their neighborhoods and local nonprofit organizations in a much more powerful way.

WHEREweLIVE is an online dashboard that allows people to look at Memphis in different ways – from a very regional, macro level, all the way down to the block where they live. The dashboard uses data from a variety of public sources to show objective, current information on many different livability and health factors, such as: How walkable is the area? How many parks and trails are nearby? Are there health clinics in the immediate vicinity?

WHEREtoGIVE is a new directory of nonprofit organizations in the greater Memphis area. Organizations can create profiles for themselves and provide information about mission, staff and board, major programs, and finances. Visitors to the site can search these profiles and find organizations that are working on issues important to them. Do you want to know more about after-school tutoring programs in South Memphis? Or animal services agencies in Collierville? Or environmental causes in Midtown? WHEREtoGIVE will also allow people to make a financial contribution immediately to a nonprofit organization. Each profile submitted by the nonprofits is reviewed for accuracy and clarity.

 

Who created WHEREweLIVEmidsouth|WHEREtoGIVEmidsouth?

The system was developed by a collective of many Memphis-area foundations, corporate partners, and nonprofits. It was conceived and designed by the Community Foundation of Greater Memphis, which sought support from many other local partners from the philanthropic and corporate sectors. Funding partners include:

  • ArtsMemphis

  • Assisi Foundation of Memphis

  • Community Foundation of Greater Memphis

  • FedEx Corporation

  • First Tennessee Foundation

  • Hope Christian Community Foundation

  • Hyde Family Foundations

  • Jewish Foundation of Memphis

  • Kemmons Wilson Family Foundation

  • Sylvia Goldsmith Marks

  • Memphis Grizzlies Foundation

  • Plough Foundation

  • Poplar Foundation

  • Pyramid Peak Foundation

  • United Way of the Mid-South

  • Women’s Foundation for a Greater Memphis

  • Bloomberg Award for Partners for Places Grant Program - a project of the Funders’ Network for Smart Growth and Livable Communities

Additional development support for WWL | WTG has been provided by the University of Memphis Center for Applied Earth Science and Engineering Research (CAESER) and the Memphis-Shelby County Office of Sustainability.

  

What is a WHEREtoGIVEmidsouth.org Profile?

Profiles provide participating nonprofits with a FREE online marketing and fundraising tool that includes a wealth of information about your organization. Each profile contains program descriptions, leadership and governance information, operational plans and policies, community impact, financial stability, and more.

Because of the extent of information available on WHEREtoGIVEmidsouth.org profiles and the due diligence process required to participate, many regional foundations, corporations, government agencies, and private grantmakers have elected to make WHEREtoGIVEmidsouth.org profiles an integral part of their grantmaking processes—asking that nonprofits maintain an up-to-date profile as an element of the application process. Individual donors also use WHEREtoGIVEmidsouth.org to make online donations to their favorite organizations via the Donate Now feature available on each profile.

 

How does a nonprofit build a profile?

The first step to building a WHEREtoGIVEmidsouth profile for your nonprofit is to create an account. Once your account is authorized by our staff, you may begin to work on the profile. 

Ongoing information sessions are available to learn more about WHEREweLIVEmidsouth|WHEREtoGIVEmidsouth. Please register for an upcoming session to learn more about these websites.

If you have any questions, email the Director of Community Information Mia Madison or call her at (901) 722-0020.

 

How can I learn more about building a profile?

Ongoing information sessions are available to learn more about WHEREweLIVEmidsouth|WHEREtoGIVEmidsouth. View upcoming information sessions. Please register for an upcoming session to learn more about these websites.

If you have any questions, email the Director of Community Information Mia Madison or call her at (901) 722-0020.

 

Where does the information come from?

WHEREtoGIVEmidsouth.org profile information is provided on a voluntary basis by area nonprofits. When a profile request is submitted, nonprofits are provided a User Name and Password allowing them to log in to their organization’s profile and enter information directly into the system. The WHEREtoGIVEmidsouth.org staff reviews and verifies information including financial data (which is obtained from IRS Form 990s and financial statements), IRS compliance, and Tennessee Charitable Solicitations registrations before publishing anything to the site. Profiles can be updated by the nonprofit at any time, but specific required fields must be updated at least once annually to maintain “Reviewed” status.

Information provided in the financial charts and graphs is based on prior fiscal year audits that come directly from the 990s. WHEREtoGIVEmidsouth.org receives financial documents from nonprofits including the IRS Form 990 and financial audits/reviews/compilations. Please review this information and make neccesary changes to correclty reflect your financial status. A nonprofit’s ED/CEO has an opportunity to comment in the financial section; these comments can be helpful in understanding nuanced financial trends and changes within an organization.

 

Does WHEREtoGIVEmidsouth.org endorse organizations?

WHEREtoGIVEmidsouth.org does not endorse or recommend nonprofit organizations.

 

What does the Reviewed icon mean?

The reviewed icon indicates a nonprofit's profile has been approved to be published on WHEREtoGIVEmidsouth.org. A WHEREtoGIVEmidsouth.org staff member has reviewed the organization’s profile to ensure that all provided information is valid and up to date. The reviewed icon also means that the profile has been updated within the last 12 months.

 

What does the Declined to Update icon mean?

The “Declined to Update” icon indicates that an organization has not made necessary updates to remain current. Organizations that have made updates, but not the required updates, remain listed as “Declined to Update”. If you have made updates, but do not see them reflected on your public profile, be sure that you have submitted your edits to the foundation for review and publication. 

  

Why do some profiles not have a Donate Now Button?

In most cases, an organization is not granted a Donate Now button until they have submitted a copy of their Arkansas, Mississippi and/or, Tennessee State Solicitation letter to WHEREtoGIVEmidsouth. The Arkansas, Mississippi and/or, Tennessee State Solicitation letter allows a 501(c)3 to legally solicit financial support, and without this letter, WHEREtoGIVEmidsouth cannot solicit donations on that organization’s behalf. This does not mean that the organization has not been granted the letter by the state; it simply means that the organization has not submitted its letter to WHEREtoGIVEmidsouth. If you feel like your organization has not been granted the Donate Now button by mistake, email the WHEREtoGIVEmidsouth.org Profile Coach, Olivia Wilmot, or call her at (901) 722-0028.

 

Does WHEREtoGIVEmidsouth.org guarantee the accuracy of data?

The narrative information in each profile is provided voluntarily by the nonprofit. WHEREtoGIVEmidsouth.org does not guarantee the accuracy of any such data, make any representations or warranties with regard to nonprofits in the database, or guarantee they are in compliance with all state and federal requirements. However, WHEREtoGIVEmidsouth.org does seek to include the most accurate data available through document verification and a due diligence process.

 

Why are some nonprofits not included?

WHEREtoGIVEmidsouth.org profiles 501 (c)(3) public charities authorized by the Secretary of State’s office to raise money in Tennessee, Arkansas, and/or Mississippi. It is at any organization's discretion to build a profile. We do not discriminate against any organization based on the nature of the organization's mission or population served.

WHEREtoGIVEmidsouth.org does not profile religious organizations operating for religious purposes (i.e. churches, synagogues, mosques). In some instances, programs that are operating within a church but are serving the community outside of the congregation are eligible to be profiled on WHEREtoGIVEmidsouth.org. These situations are handled on a case by case basis. 

 

What fees are associated with donations made through WHEREtoGIVEmidsouth.org?

All online donations are processed by KIMBIA. KIMBIA, Inc. provides the most powerful and flexible online fundraising and event management tools to enable nonprofits and other organizations to increase giving, participation and overall support. Some fees are assessed from each gift by payment processors and vendors. Donors are made aware of the following costs at the time of donation, and are given the option to donate an additional amount to cover these costs.

How do I receive donations made via WHEREtoGIVEmidsouth.org?

Donations received through an agency’s WHEREtoGIVEmidsouth.org profile are reflected in the monthly Donation Reports available on each organization's private nonprofit homepage (which can be accessed by logging into your nonprofit account), and are posted at the beginning of each new month. Reports include gift amounts, special instructions, and donor contact information, unless the donor has chosen to give anonymously. Checks, once approved, include the aggregated amount for the previous month and are mailed to agencies on a monthly basis.

 

Can I print a WHEREtoGIVEmidsouth.org profile?

Yes, visit any public nonprofit profile on WHEREtoGIVEmidsouth.org and click the “Download full profile” or “Download Summary” buttons to create a printer-friendly pdf file of the nonprofits profile information. The Printable Profile can easily be saved, shared or printed with the click of a button.

 

Why are there fields that I cannot edit in the WHEREtoGIVEmidsouth.org profile?

Some fields are only editable by WHEREtoGIVEmidsouth.org staff. These include Employee Identification Number (EIN), year of incorporation, grant address and CEO compensation. It is also only WHEREtoGIVEmidsouth.org staff who can delete financial documents from the Financials page of the profile. Contact your WHEREtoGIVEmidsouth.org coach if you need assistance with any of these fields or documents.

 

How do I submit changes so that they can be published by WHEREtoGIVEmidsouth.org staff?

When you have completed all the profile changes you wish to make, click the “Review and Submit” button followed by the “Send to Foundation” button. By clicking the “Send to Foundation” button, your changes will be placed in a queue that is reviewed by WHEREtoGIVEmidsouth.org staff. It is WHEREtoGIVEmidsouth.org policy to review and publish profile changes in the order they were submitted. Changes are generally published within 10 business days of submission. Publishing times may vary depending on the volume of profiles to be reviewed.

What is Guidestar.org?

WHEREtoGIVEmidsouth.org is powered by GuideStar. GuideStar connects people and organizations with information on the programs and finances of more than 1.9 million IRS-recognized nonprofits. GuideStar serves a wide audience inside and outside the nonprofit sector, including individual donors, nonprofit leaders, grantmakers, government officials, academic researchers, and the media. GuideStar is revolutionizing philanthropy and nonprofit practice by providing information that advances transparency, enables users to make better decisions, and encourages charitable giving.